Draft, to be checked by a lawyer
Delete your Vanzo account
Version 2026-10-22
This page explains how to delete your Vanzo account (customer app or driver app), what is deleted and what is kept. It applies to both apps.
1. Delete your account in the app
- Open the Vanzo app and sign in.
- Go to Account → Delete account and confirm.
- Your account is deleted at once. This cannot be undone.
- While one of your trips is still open (as a customer or as a driver), the app cannot delete the account yet. Finish or cancel the trip first.
2. Ask by email instead
If you cannot use the app, write to george.kassih@gkcoding.dev and give the email address you use to sign in to Vanzo. Vanzo then deletes the account in the same way as the app does.
3. What is deleted at once
- Your account details: email address, name and phone number. You are signed out on every device.
- Your push tokens and sign-in codes.
- For drivers: the driver profile, the vehicle, vehicle photos and driver documents.
- The problem reports and support requests you made, with their messages and photos, and the notes our support team kept about you.
- The comments of the ratings you gave.
- The route points and all photos (items, delivery) of your trips.
- Your saved price checks and your saved card link at Vanzo.
4. What is kept, and for how long
| Data | Kept | Then |
|---|---|---|
| Trips, receipts, payments | 7 years (Austrian tax law), anonymised at once: address → district, location rounded to about 1 km, note and photos gone; prices, payments and times stay | deleted |
| Ratings | With the trip (7 years): the stars stay, your comments are removed at once | deleted with the trip |
| Reports and support requests (messages, answers) | Not kept: deleted at once | – |
| Blocked driver sign-up (only for a driver account that Vanzo suspended) | A one-way code (HMAC) of the email address, never the address itself, as long as Vanzo operates the driver service, so that the address cannot sign up as a driver again | deleted when the block is lifted |
Payments made through Stripe stay at Stripe as tax records. More in the Privacy notice.
Prices · Privacy · Terms for customers · Terms for drivers · Vanzo home page